FAQ2019-05-27T14:05:27+08:00

Frequently Asked Questions

We are here to help!

We have list down commonly asked questions pertaining to our services. Feel free to contact us at contact@zelta3d.com for further information.

What are your payment terms?2019-05-25T21:37:30+08:00

We usually only accept advance payment however we do provide credit payment terms for businesses and institutions on approved credit only. Contact us directly for more information.

What if I have not received any quotation after a day?2019-05-25T21:37:55+08:00

You may want to check your spam folder otherwise feel free to contact us again via email at contact@zelta3d.com or phone us at +65 6259 3309.

What are your delivery charges ?2019-05-25T21:38:58+08:00

There’s a flat charge of SGD8 for standard 1 day delivery and SGD25 for Same day express delivery in Singapore. We provide free express same day delivery in Singapore for order above SGD500. For international clients we generally shipped via DHL, UPS or FEDEX equivalent. If you are purchasing online, you will be automatically quoted with the delivery charges upon checkout. For offline purchase, our sales representative will be there to assist you.

What files do we accept for 3D printing?2019-05-25T21:39:07+08:00

We generally only accept most major 3D CAD file format such as STL, WRL, OBJ, X3D, STP file format. You can easily export your 3D CAD model into these formats via the export function in most 3D modeling software.

How do I convert my CAD design into STL file?2019-05-25T21:39:17+08:00

Sources like YouTube provide in depth guides for exporting your CAD files to STL format. Listed below are some major 3D modeling software examples:

Autodesk inventor: Save copy as > select STL format from drop-down.

Standard Google SketchUp: Download STL exporter from google warehouse

Solidworks: Select File > Save as, then export as STL format.

Pro/Engineer: Select File > Save a copy > Type > Select STL format.

AutoCad: (Only works for 3D model) Select File > Export > Select STL format under options.

Rhino: File > Export selected as STL format > Select Binary > Under mesh options more details, Set max angle = 20, max aspect ratio = 6, minimum edge length = 0.0001 > Done

How long does it take to build my model or prototype?2019-05-25T21:39:31+08:00

Our typical lead time for industrial 3D Printing is about 3-4 business days. However, It also depends on the dimension of your model, material choice and post processing requirements. Don’t worry we will let you know when you contact us for quotation.

What are the accepted payment modes?2019-05-25T21:39:55+08:00

For Online purchase, we only accept paypal and most major credit cards (processed by stripe). For Offline purchases, we accept bank transfer, cheque, cash, credit card, paypal, paynow. Contact us at contact@zelta3d.com if you have concerns over the payment procedures.

How to Design For 3D Printing

View our design guidelines for more information about designing for 3D Printing.

View Design Guide

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